Bilingual English-Thai Customer Support Specialist

Genpact Services LLC; Muntinlupa; On-site; PHP 360,000 - 480,000; Full time

Job summary

Genpact is seeking customer support agents for the Philippines to deliver prompt and courteous resolutions while maintaining professionalism and data confidentiality.

Responsibilities include providing accurate responses, active listening, and achieving KPIs such as CSAT and quality. You will maintain product knowledge, communicate clearly, and handle inquiries in a fast-paced service center.

Qualifications

• High school diploma or higher qualification.
• Dual language proficiency in English and Thai.
• Must meet and maintain the required language proficiency requirements.

Responsibilities

• Provide prompt, accurate and courteous responses to customers.
• Display active listening and superior customer service skills.
• Achieve KPI as required by the business such as CSAT, Quality and schedule adherence.
• Maintain high level of product knowledge and customer centricity.
• Ensure confidentiality and security of customer data.

Skills

English proficiency

Thai proficiency

Education

High School Diploma

Job description

Genpact is seeking customer support agents for the Philippines to deliver prompt and courteous resolutions while maintaining professionalism and data confidentiality.

Responsibilities include providing accurate responses, active listening, and achieving KPIs such as CSAT and quality. You will maintain product knowledge, communicate clearly, and handle inquiries in a fast-paced service center.