AI-Driven Customer Care & Sales Support Specialist

Genpact Ltd.; Philippines; Hybrid; PHP 357,000 - 580,000; Full time

Job summary

Genpact Ltd. in the Philippines is seeking an Associate for Customer Care - Sales & Support to handle inquiries via phone, email, chat, and social media. You will provide accurate product information, resolve issues, and maintain customer records within the CRM system.

The role emphasizes delivering high-quality interactions, supporting cross-functional teams, and identifying opportunities to strengthen customer relationships. A relevant degree and strong English are required.

Qualifications

• Bachelor's degree or higher in business, communications, marketing, or sales.
• Fluent English communication skills required.
• Experience in customer care or service environments is a plus.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate and timely information about products, services, or policies.
• Resolve customer complaints and escalate when necessary.
• Maintain accurate customer records in CRM or databases.
• Identify upsell/cross-sell opportunities and build customer relationships.

Skills

Customer Care

English Proficiency

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Bachelor's degree in Marketing

Bachelor's degree in Sales

Master's degree in Marketing

Job description

Genpact Ltd. in the Philippines is seeking an Associate for Customer Care - Sales & Support to handle inquiries via phone, email, chat, and social media. You will provide accurate product information, resolve issues, and maintain customer records within the CRM system.

The role emphasizes delivering high-quality interactions, supporting cross-functional teams, and identifying opportunities to strengthen customer relationships. A relevant degree and strong English are required.