Bilingual Thai/English Customer Support Agent (Onsite) – Night Shift

Gratitude Philippines; Manila; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Free parking

Health insurance

Life insurance

Paid training

Performance incentives

Company events

Job summary

Gratitude Philippines in Quezon City is seeking fluent Thai-speaking customer service professionals to join our multilingual team onsite. You will handle Thai and English inquiries across chat, phone, and email, delivering outstanding support and accurate documentation. Candidates with or without BPO experience are welcome.

Experience in collections or Order-to-Cash is a plus, but not required. You must be legally eligible to work in the Philippines and willing to work night shifts.

Qualifications

• Open to candidates with or without BPO experience.
• Must be fluent in Thai, with the ability to communicate spontaneously and professionally.
• Working knowledge of English is required, as training and client systems are in English.
• Previous collections experience is highly preferred but not required.
• Knowledge of the Order-to-Cash (O2C) process is an advantage.
• Must be legally eligible to work in the Philippines.
• Non-Filipino applicants must possess a valid working visa or qualifying Temporary Resident Visa with appropriate work authorization.
• Must be willing to work onsite in Quezon City.
• Must be flexible to work shifting schedules, including night shifts.
• Must be available to start as soon as possible.

Responsibilities

• Handle inbound and outbound customer interactions through phone, chat, email, and other support channels.
• Provide customer support in Thai and English.
• Assist customers with account inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while maintaining high customer satisfaction.
• Communicate clearly with customers from diverse cultural backgrounds.
• Accurately document customer interactions using company systems and tools.
• Meet established quality, productivity, attendance, and customer satisfaction targets.
• Build customer trust and loyalty through excellent service and effective problem-solving.
• Perform additional duties as assigned to support business and operational requirements.

Skills

Thai language fluency

English communication

Customer service

Inbound and outbound calling

Email and chat support

Problem-solving

CRM / account management

Collections (preferred)

O2C knowledge (preferred)

Legal work eligibility Philippines

Willing to work onsite

Job description

Gratitude Philippines in Quezon City is seeking fluent Thai-speaking customer service professionals to join our multilingual team onsite. You will handle Thai and English inquiries across chat, phone, and email, delivering outstanding support and accurate documentation. Candidates with or without BPO experience are welcome.

Experience in collections or Order-to-Cash is a plus, but not required. You must be legally eligible to work in the Philippines and willing to work night shifts.