Customer Care Process Associate — Fast-Paced AI Help Desk

Genpact Services LLC; Muntinlupa; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Be a transformation leader

Make an impact

Accelerate your career

Work with the best

Values-driven culture

Job summary

Genpact Philippines seeks a Process Associate, Customer Care to deliver accurate, courteous resolutions and uphold data security. You will respond to customers, handle inquiries, and maintain service quality in a fast-paced, tech-driven environment.

Role focuses on effective communication, active listening, and KPI achievement (CSAT, Quality, adherence) while collaborating with teams to drive customer satisfaction and continuous improvement.

Qualifications

• High school diploma or higher.
• Dual language proficiency — English and Cantonese.
• Proficient with basic software and computer systems.
• Ability to work different shifts and overtime.

Responsibilities

• Provide prompt, accurate and courteous responses to customers
• Display active listening and superior customer service skills
• Achieve KPI as required by the business such as CSAT, Quality and schedule adherence
• Maintain high level of product knowledge and customer centricity
• Ensure confidentiality and security of customer data

Skills

Bilingual English-Cantonese

Customer service

Communication skills

Active listening

Problem solving

Attention to detail

Teamwork

Education

High School Diploma

Tools

Basic computer literacy

Job description

Genpact Philippines seeks a Process Associate, Customer Care to deliver accurate, courteous resolutions and uphold data security. You will respond to customers, handle inquiries, and maintain service quality in a fast-paced, tech-driven environment.

Role focuses on effective communication, active listening, and KPI achievement (CSAT, Quality, adherence) while collaborating with teams to drive customer satisfaction and continuous improvement.