Bilingual Customer Support Specialist (English & Hindi)

CollegeSearch; Hinoba-an; On-site; PHP 180,000 - 300,000; Full time

Job summary

Delights Marketing Solutions (DMS) is seeking a Customer Service Associate to join our team. You will handle customer inquiries via phone, email, and chat in a professional, timely manner, provide product information, and resolve issues to ensure a positive experience with our products and services.

Fluent English is essential, and Hindi will be used to communicate with a portion of our client base. You’ll process orders, returns, and exchanges, escalate when needed, and collaborate with Sales

Qualifications

• Fluent in spoken and written English and Hindi.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer issues and ensure a positive experience with products and services
• Provide product information and recommendations to meet customer needs
• Handle customer complaints and escalations with empathy
• Process orders, returns, and exchanges accurately and efficiently
• Collaborate with sales and marketing teams to promote new products and offers
• Maintain high customer satisfaction and build long-lasting relationships with clients

Skills

English language proficiency

Hindi language

Job description

Delights Marketing Solutions (DMS) is seeking a Customer Service Associate to join our team. You will handle customer inquiries via phone, email, and chat in a professional, timely manner, provide product information, and resolve issues to ensure a positive experience with our products and services.

Fluent English is essential, and Hindi will be used to communicate with a portion of our client base. You’ll process orders, returns, and exchanges, escalate when needed, and collaborate with Sales