Customer Service Associate Job in Mumbai at Delights Marketing Solutions (DMS)

CollegeSearch; Hinoba-an; On-site; PHP 180,000 - 300,000; Full time

Job summary

Delights Marketing Solutions (DMS) is seeking a Customer Service Associate to join our team. You will handle customer inquiries via phone, email, and chat in a professional, timely manner, provide product information, and resolve issues to ensure a positive experience with our products and services.

Fluent English is essential, and Hindi will be used to communicate with a portion of our client base. You’ll process orders, returns, and exchanges, escalate when needed, and collaborate with Sales

Qualifications

• Fluent in spoken and written English and Hindi.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer issues and ensure a positive experience with products and services
• Provide product information and recommendations to meet customer needs
• Handle customer complaints and escalations with empathy
• Process orders, returns, and exchanges accurately and efficiently
• Collaborate with sales and marketing teams to promote new products and offers
• Maintain high customer satisfaction and build long-lasting relationships with clients

Skills

English language proficiency

Hindi language

Job description

As a Customer Service Associate at Delights Marketing Solutions (DMS), you will be an integral part of our team, providing top-notch support to our valued customers. Your proficiency in spoken and written English, as well as spoken Hindi, will be essential in communicating effectively with our diverse client base.

Key Responsibilities

• Answering customer inquiries via phone, email, and chat in a professional and timely manner
• Resolving customer issues and ensuring a positive experience with our products and services
• Providing product information and recommendations to customers to meet their needs
• Handling customer complaints and escalations with empathy and understanding
• Processing orders, returns, and exchanges accurately and efficiently
• Collaborating with sales and marketing teams to promote new products and offers to customers
• Maintaining a high level of customer satisfaction and building long-lasting relationships with clients

If you are a proactive problem-solver with excellent communication skills and a passion for customer service, we want you to join our team at DMS!