Bilingual Customer Support Associate (English/Hindi)

CollegeSearch; Hinoba-an; On-site; PHP 190,000 - 279,000; Full time

Job summary

Delights Marketing Solutions (DMS) is seeking a Customer Service Associate to join our team in the Philippines. The role focuses on delivering top-notch support to our diverse client base, using strong English and Hindi communication skills to assist customers across phone, email, and chat channels.

You will resolve issues, provide product information, process orders, and collaborate with sales and marketing to promote new offers, all while maintaining high levels of customer satisfaction and

Qualifications

• Excellent spoken and written English is essential.
• Fluency in spoken Hindi is required to communicate with clients.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues and ensure a positive experience with products and services.
• Provide product information and recommendations to meet customer needs.
• Handle customer complaints and escalations with empathy and understanding.
• Process orders, returns, and exchanges accurately and efficiently.
• Collaborate with sales and marketing to promote new products and offers.
• Maintain high customer satisfaction and build lasting relationships with clients.

Skills

English language

Hindi language

Job description

Delights Marketing Solutions (DMS) is seeking a Customer Service Associate to join our team in the Philippines. The role focuses on delivering top-notch support to our diverse client base, using strong English and Hindi communication skills to assist customers across phone, email, and chat channels.

You will resolve issues, provide product information, process orders, and collaborate with sales and marketing to promote new offers, all while maintaining high levels of customer satisfaction and