Bilingual Customer Support Specialist (EN/Mandarin)

Work-1 Manpower Recruitment Services

Cauayan

On-site

PHP 223,000 - 290,000

Full time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health Insurance

Professional Development

Job summary

Work-1 Manpower Recruitment Services is hiring on-site in Quezon for a Customer Service Associate. You will handle inquiries via phone, email, and chat; maintain product knowledge; document interactions; and collaborate with the team to enhance service delivery and customer experience.

You will also assist in managing the sales pipeline. Qualifications: Bachelor's degree; 0–2 years; English and Mandarin proficiency; strong interpersonal and organizational skills; familiarity with Salesforce,

Qualifications

Bachelor’s degree in a relevant field
0–2 years experience
Proficiency in English and Mandarin
Excellent interpersonal and organizational skills
Ability to manage customer relationships and ensure satisfaction
Fast-paced call center environment
Familiarity with Salesforce, Shopify, and digital marketing tools

Responsibilities

Handle customer inquiries and provide solutions via phone, email, and chat.
Maintain comprehensive product knowledge to assist customers effectively.
Document customer interactions and feedback to improve services.
Collaborate with team members to enhance service delivery and customer experiences.
Assist in managing the sales pipeline and following up with potential customers.