Bilingual Customer Support Pro (Spanish/English) Onsite Cebu

Author Solutions Philippines Inc.; Cebu City; On-site; PHP 886,001 - 1,181,335; Full time

Benefits offered by this job

Performance Bonus

FREE HMO Upon Start Date

2 FREE Dependents Upon Regularization

Performance Incentives

Monthly Spiffs

Language Premium

Job summary

A publishing solutions company located in Cebu City seeks a Customer Service Representative. This role involves communicating with authors in both Spanish and English, addressing their questions about the book production process, and ensuring a high standard of customer satisfaction. Ideal candidates should have strong problem-solving skills and a bachelor's degree or relevant experience. The position is full-time and on-site with various benefits, including performance incentives and health coverage.

Qualifications

• Excellent verbal and written English communication skills.
• A keen eye for detail and strong organizational skills.
• Entry level to 1-2 years experience in customer service.

Responsibilities

• Perform detailed research into book publishing problems.
• Communicate with authors regarding the book production process.
• Promote customer satisfaction by attending to authors' needs.

Skills

Fluency in Spanish

Fluency in English

Customer Service

Problem Solving

Organizational Skills

Education

Bachelor's degree or relevant experience

Tools

Salesforce

Job description

A publishing solutions company located in Cebu City seeks a Customer Service Representative. This role involves communicating with authors in both Spanish and English, addressing their questions about the book production process, and ensuring a high standard of customer satisfaction. Ideal candidates should have strong problem-solving skills and a bachelor's degree or relevant experience. The position is full-time and on-site with various benefits, including performance incentives and health coverage.