Thai Bilingual Customer Service Representatives

iQor (Philippines), Inc.; Santa Rosa; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Competitive language premium

Monthly incentives

HMO with dependents

Up to 30 days paid leave

Night differential and life insurance

Career growth opportunities

Job summary

iQor (Philippines), Inc. is seeking Thai bilingual Customer Service Representatives in Laguna to support customers worldwide in English and Thai. You will assist with account inquiries, service requests, billing, and product information, while delivering excellent service.

The role requires strong communication skills and the ability to work in a fast-paced team environment. The position offers onsite work with shifting schedules.

Qualifications

• High School or Senior High School graduate.
• Fluent in English and Thai.
• Strong verbal and written communication in both languages.
• Customer service, call center, hospitality, retail, translation experience preferred.
• Comfortable using computers and multiple applications.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, or other channels.
• Provide support in English and Thai.
• Assist customers with account inquiries, service requests, billing, product information, and general support.
• Resolve customer concerns efficiently while delivering a positive experience.
• Document interactions accurately using company systems.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and loyalty through excellent service and problem resolution.
• Perform other duties as needed.

Skills

Thai-English bilingual

Customer service

Verbal communication

Written communication

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

Computers

Job description

Thai Bilingual Customer Service Representatives

Welcome to a Great Place for Great Careers!

At iQor, our Thai Bilingual Customer Service Representatives help customers from around the world by providing exceptional customer support in both English and their native language. Whether you’re assisting customers with inquiries, resolving concerns, providing account support, or delivering outstanding service experiences, you’ll play an important role in creating remarkable customer journeys.

If you’re looking for a multilingual call center job where you can maximize your language skills while building a rewarding career, iQor offers the training, support, and growth opportunities to help you succeed.

What Your Day-to-Day Looks Like

Thai Bilingual Customer Service Representative, you will:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

• Provide customer support in English and Thai.

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while delivering a positive customer experience.

• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

• Document customer interactions accurately using company systems and tools.

• Meet quality, productivity, attendance, and customer satisfaction goals.

• Build trust and customer loyalty through exceptional service and problem resolution.

• Perform other duties as assigned to support business and operational needs.

Who We’re Looking For

• At least a High School or Senior High School graduate.

• Fluent in English and Thai.

• Strong verbal and written communication skills in both English and the required language.

• Customer service, BPO, call center, hospitality, retail, translation, or related experience is preferred but not always required.

• Comfortable using computers, multiple applications, and online systems.

• Strong problem-solving, interpersonal, and customer service skills.

• Ability to work in a fast-paced, team-oriented environment.

• Willing to work onsite, shifting schedules, weekends, and holidays as needed.

Why You’ll Love Working at iQor

• Competitive salary package with multilingual language premium.

• Monthly performance incentives and allowances.

• HMO benefits for you, plus options to enroll up to 5 dependents.

• Up to 30 days of paid leave annually (with up to 21 days convertible to cash).

• Night differential pay, group life insurance, and free onsite medical care.

• Continuous learning, leadership development, and career growth opportunities.

• A diverse and inclusive workplace that values multilingual talent and cultural diversity.

• The opportunity to use your language skills to make a meaningful impact while building a remarkable career.

Ready to turn your language skills into a rewarding career?

Join iQor today and discover why we’re a Great Place to Work®, where your talent, growth, and success truly matter.