Bilingual Customer Service Claims Expert

Asurion; Santa Rosa; On-site; PHP 279,000 - 446,000; Full time

Job summary

Asurion is seeking a Customer Service Claims Expert in the Philippines to assist customers with protection claims, answer questions about coverage, and guide them through the claims process. The role emphasizes empathy, professionalism, and efficient problem solving in a fast-paced environment.

Ideal candidates will speak French and English, communicate clearly by phone, email, or chat, and own each customer interaction from start to finish, ensuring satisfaction and timely resolutions.

Qualifications

• Education: Minimum high school diploma or equivalent (required).
• Language: Strong French and English-speaking skills (required).
• Experience (PHL): Minimum of two (2) years of experience in a voice-based customer service role, with email and/or chat support experience, considered an advantage.

Responsibilities

• Handle inbound calls, emails, and chats related to claims support.
• Provide product/services information and resolve customer questions or issues.
• Demonstrate empathy, professionalism, and ownership in every interaction.
• Meet service metrics and follow up to ensure resolution.

Skills

French language

English language

Communication skills

Telephone etiquette

Empathy

Problem solving

Education

High school diploma

Job description

Asurion is seeking a Customer Service Claims Expert in the Philippines to assist customers with protection claims, answer questions about coverage, and guide them through the claims process. The role emphasizes empathy, professionalism, and efficient problem solving in a fast-paced environment.

Ideal candidates will speak French and English, communicate clearly by phone, email, or chat, and own each customer interaction from start to finish, ensuring satisfaction and timely resolutions.