Bilingual Chat Support Specialist English/Filipino Remote

Mashreq Bank; Philippines; Remote; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive monthly salary

Work-from-home convenience

Paid training and skill development

Internet and equipment allowance

Job summary

A remote support service provider in the Philippines is seeking a Chat Support Representative to manage online inquiries and resolve issues through live chat in English and Filipino. This role offers flexible working hours, competitive salary with incentives, and opportunities for career growth. Ideal candidates have excellent communication skills and the ability to work independently in a remote environment.

Qualifications

• 1 year of experience in chat, email, or customer service roles preferred.
• Fresh graduates and career shifters encouraged to apply.
• Must have a stable internet connection and a quiet home workspace.

Responsibilities

• Respond promptly to customer inquiries via chat.
• Troubleshoot and resolve customer concerns.
• Collaborate with team members to improve customer satisfaction.

Skills

Excellent written communication skills in English and Filipino

Strong typing speed and accuracy

Good problem-solving abilities

Multitasking abilities

Tools

Chat software

CRM systems

Basic computer tools

Job description

A remote support service provider in the Philippines is seeking a Chat Support Representative to manage online inquiries and resolve issues through live chat in English and Filipino. This role offers flexible working hours, competitive salary with incentives, and opportunities for career growth. Ideal candidates have excellent communication skills and the ability to work independently in a remote environment.