Bilingual Booking & Customer Support Specialist

WebBeds; Metro Manila; On-site; PHP 391,000 - 580,000; Full time

Job summary

WebBeds in the Philippines is seeking a Customer Service Associate to be the frontline contact for hotel and supplier queries, ensuring bookings are confirmed and issues resolved with WebBeds’ renowned level of service.

You will handle enquiries via phone and email, liaise with Sales, Product and suppliers to close issues efficiently, and play an active role in converting and retaining business through consistently high-quality service.

Qualifications

• Fluency in spoken and written English and Japanese (mandatory).
• Experience working in a customer-facing role.
• Strong communication and interpersonal skills.

Responsibilities

• Provide frontline customer service for hotel and supplier queries.
• Confirm and manage bookings, liaise with Sales, Product and suppliers to resolve issues.
• Respond to inquiries via phone and email within SLAs, provide accurate information.
• Provide alternate accommodation for denied bookings to minimize customer disruption.
• Liaise with cross-functional teams to resolve issues and escalate to hotels/suppliers when needed.
• Report system errors and limitations to Supervisors/IT for resolution.
• Support business retention and conversion by delivering high-quality service and promoting the WebBeds online system.
• Coordinate mapping and payments follow-up with the accounts department.

Skills

English and Japanese language fluency

Customer-facing experience

Strong communication

Interpersonal skills

Pressure management

Conflict resolution

Emotional intelligence

Analytical ability

Teamwork and organization

Job description

WebBeds in the Philippines is seeking a Customer Service Associate to be the frontline contact for hotel and supplier queries, ensuring bookings are confirmed and issues resolved with WebBeds’ renowned level of service.

You will handle enquiries via phone and email, liaise with Sales, Product and suppliers to close issues efficiently, and play an active role in converting and retaining business through consistently high-quality service.