Bilingual Booking & Support Specialist (English/Japanese)

WebBeds; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

WebBeds in Manila is seeking a Customer Service Associate to be the frontline contact for hotel and supplier queries, ensuring bookings are confirmed and issues resolved.

You will handle enquiries by phone and email, liaise with Sales, Product, and suppliers, and contribute to retaining business through high-quality service. Fluency in English and Japanese is mandatory.

This role suits a proactive communicator who thrives in a fast-paced environment and can manage multiple tasks with ease.

Qualifications

• Fluency in English and Japanese is mandatory.

Responsibilities

• Frontline handling of hotel and supplier queries.
• Handle enquiries by phone and email.
• Liaise with Sales, Product and suppliers.
• Contribute to retaining business through high-quality service.

Skills

Fluency in English

Fluency in Japanese

Job description

WebBeds in Manila is seeking a Customer Service Associate to be the frontline contact for hotel and supplier queries, ensuring bookings are confirmed and issues resolved.

You will handle enquiries by phone and email, liaise with Sales, Product, and suppliers, and contribute to retaining business through high-quality service. Fluency in English and Japanese is mandatory.

This role suits a proactive communicator who thrives in a fast-paced environment and can manage multiple tasks with ease.