Bilingual Customer Care Specialist — EN/JP

WebBeds; Philippines; On-site; PHP 220,000 - 320,000; Full time

Job summary

WebBeds is seeking a Customer Service Associate in the Philippines. You will be the frontline for hotel and supplier queries, ensuring bookings are confirmed, issues resolved, and customers receive high-quality service.

Responsibilities include handling enquiries via phone and email, coordinating with Sales, Product, and suppliers, and offering alternative accommodations when needed to minimise disruption. You will also report system issues and assist in retention efforts.

Qualifications

• Fluency in spoken and written English and Japanese is mandatory.
• Experience in a customer-facing role is preferred.
• Strong communication and interpersonal skills required.
• Ability to work under pressure and meet tight deadlines.
• Demonstrate conflict resolution skills and a can-do attitude.

Responsibilities

• Handle hotel and supplier queries via phone and email, ensuring bookings are confirmed and issues resolved.
• Liaise with Sales, Product, and suppliers to close out issues efficiently.
• Provide alternative accommodation for denied bookings to minimise disruption.
• Report system issues to Supervisor and IT for tracking and resolution.
• Support business retention and conversion through high-quality service.

Skills

English & Japanese fluency

Customer-facing experience

Communication skills

Interpersonal skills

Work under pressure

Conflict resolution

Emotional intelligence

Analytical thinking

Teamwork

Tools

Microsoft Office

Job description

WebBeds is seeking a Customer Service Associate in the Philippines. You will be the frontline for hotel and supplier queries, ensuring bookings are confirmed, issues resolved, and customers receive high-quality service.

Responsibilities include handling enquiries via phone and email, coordinating with Sales, Product, and suppliers, and offering alternative accommodations when needed to minimise disruption. You will also report system issues and assist in retention efforts.