Benefits Specialist III — Client-Facing & Open Enrollment

Dayforce; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Dayforce is seeking a Benefit Specialist III to join our client-facing team supporting North American benefits inquiries. You will build relationships with assigned customers, manage cases, and provide Tier II support from the Employee Contact Center.

You will also assist with standard benefit processes and Open Enrollment testing, while contributing to process improvements and stakeholder communications. The ideal candidate has 3+ years of US benefits experience, strong English communication,

Qualifications

• Excellent verbal and written English communication.
• 3+ years of US benefits experience.
• Knowledge of US benefit compliance and regulatory requirements.

Responsibilities

• Triage inquiries and provide solutions via CRM per guidelines.
• Provide Tier II support for Employee Contact Center questions.
• Explain benefit features and plan configurations; research issues.
• Test changes to plan configurations and assist with OE testing.
• Create SOPs for new customers and tailor to requirements.
• Support processing team with standard benefit processes questions.

Skills

English communication

Analytical thinking

Problem solving

Time management

Customer focus

Team collaboration

Education

High school diploma or GED

Bachelor's degree in business or HR (desirable)

Tools

CRM software

Job description

Dayforce is seeking a Benefit Specialist III to join our client-facing team supporting North American benefits inquiries. You will build relationships with assigned customers, manage cases, and provide Tier II support from the Employee Contact Center.

You will also assist with standard benefit processes and Open Enrollment testing, while contributing to process improvements and stakeholder communications. The ideal candidate has 3+ years of US benefits experience, strong English communication,