Benefits Specialist III - Open Enrollment & Tier II Support

Dayforce US, Inc.; Philippines; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Wellness initiatives

Competitive pay

Time away from work programs

Job summary

Dayforce US, Inc. is seeking a Benefit Specialist III. This client-facing role involves providing employer support for benefit inquiries from customers in North America. Key responsibilities include triaging inquiries, providing Tier II support, and assisting with benefit process support.

The ideal candidate will have over 3 years of US benefits experience, strong communication skills, and a thorough understanding of benefit compliance. Dayforce US, Inc. promotes a positive work environment emphasizing personal and professional growth.

Qualifications

• 3+ years in US benefits is required.
• Excellent communication skills, both verbal and written, in English are mandatory.
• Demonstrated detailed understanding of US benefit compliance and regulatory requirements.

Responsibilities

• Triage inquiries and issues for assigned customers and provide solutions.
• Provide tier II support for questions from the Employee Contact Center.
• Understand and explain benefit features and benefit plan configuration.
• Test changes to plan configuration and release items impacting benefits.
• Create Standard Operating Procedures for new customers.
• Participate in the Open Enrollment project by providing support.
• Maintain the highest level of customer satisfaction.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Time management skills

Analytical skills

Problem-solving abilities

Customer focus

Education

High school diploma or GED

Bachelor’s degree in business or human resources

Job description

Dayforce US, Inc. is seeking a Benefit Specialist III. This client-facing role involves providing employer support for benefit inquiries from customers in North America. Key responsibilities include triaging inquiries, providing Tier II support, and assisting with benefit process support.

The ideal candidate will have over 3 years of US benefits experience, strong communication skills, and a thorough understanding of benefit compliance. Dayforce US, Inc. promotes a positive work environment emphasizing personal and professional growth.