Benefits Operations Analyst: Data & Process Improvement

Marsh; Manila; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work arrangement

Office in Manila

Job summary

Marsh is seeking a talented professional to join the Benefits Operations Team based in Manila, Philippines. This hybrid role requires in-office presence for at least three days per week.

The responsibilities include managing complex assignments, data analysis, reporting, system support, and contributing to process improvements. The ideal candidate has a Bachelor's degree in business/communication/finance and at least 4 years of client-facing or account-management experience, with strong

Qualifications

• Bachelor's degree in business, communication or finance from a recognized institution.
• 4+ years of client-facing, account-management experience with strong negotiation skills.
• Experience in insurance or financial services is preferred.
• Excellent written and spoken communication skills.
• Valuable experience using MS Office tools.

Responsibilities

• Take ownership of complex Benefits Operational assignments and manage them end-to-end.
• Analyze and evaluate Benefits data files, identify issues and resolve errors.
• Maintain and enhance operation systems and tools with system support.
• Generate and present operational reports with insights and recommendations.
• Perform daily operational tasks including data analysis and reporting.
• Provide testing support for new systems and tools to ensure smooth adoption.
• Manage client requests ensuring timely, accurate completion and high satisfaction.
• Act as a subject matter expert to guide and develop junior team members.
• Lead projects aimed at process improvements and efficiency gains.
• Stay updated on industry trends to identify opportunities for improvement and optimization.

Skills

Client facing

Account management

Negotiation

Communication

MS Office

Education

Bachelor's degree in business/communication/finance

Tools

MS Office

Job description

Marsh is seeking a talented professional to join the Benefits Operations Team based in Manila, Philippines. This hybrid role requires in-office presence for at least three days per week.

The responsibilities include managing complex assignments, data analysis, reporting, system support, and contributing to process improvements. The ideal candidate has a Bachelor's degree in business/communication/finance and at least 4 years of client-facing or account-management experience, with strong