Benefits Operations - Analyst

Marsh; Manila; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work arrangement

Office in Manila

Job summary

Marsh is seeking a talented professional to join the Benefits Operations Team based in Manila, Philippines. This hybrid role requires in-office presence for at least three days per week.

The responsibilities include managing complex assignments, data analysis, reporting, system support, and contributing to process improvements. The ideal candidate has a Bachelor's degree in business/communication/finance and at least 4 years of client-facing or account-management experience, with strong

Qualifications

• Bachelor's degree in business, communication or finance from a recognized institution.
• 4+ years of client-facing, account-management experience with strong negotiation skills.
• Experience in insurance or financial services is preferred.
• Excellent written and spoken communication skills.
• Valuable experience using MS Office tools.

Responsibilities

• Take ownership of complex Benefits Operational assignments and manage them end-to-end.
• Analyze and evaluate Benefits data files, identify issues and resolve errors.
• Maintain and enhance operation systems and tools with system support.
• Generate and present operational reports with insights and recommendations.
• Perform daily operational tasks including data analysis and reporting.
• Provide testing support for new systems and tools to ensure smooth adoption.
• Manage client requests ensuring timely, accurate completion and high satisfaction.
• Act as a subject matter expert to guide and develop junior team members.
• Lead projects aimed at process improvements and efficiency gains.
• Stay updated on industry trends to identify opportunities for improvement and optimization.

Skills

Client facing

Account management

Negotiation

Communication

MS Office

Education

Bachelor's degree in business/communication/finance

Tools

MS Office

Job description

Company

Marsh

Description

We are seeking a talented individual to join our Benefits Operations Team at Marsh. This role will be based in Manila, Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

Key Responsibilities

• Take ownership of and manage complex Benefits Operational assignments.
• Analyze and evaluate Benefits data files, identifying issues and discrepancies, and providing effective resolution of errors.
• Maintain and enhance operation systems and tools, providing system support and ensuring optimal functionality.
• Generate and present operational reports to management, providing valuable insights and recommendations.
• Perform daily operational assignments and activities, including data analysis, system support, and reporting.
• Provide testing assistance and support for the implementation of new systems and tools, ensuring smooth transitions and minimal disruptions.
• Utilize a variety of technical tools and resources to effectively manage client data and ensure accuracy and integrity.
• Manage client requests and processes, ensuring timely and accurate completion while maintaining a high level of client satisfaction.
• Act as a subject matter expert, providing guidance and support to junior team members, fostering their professional growth and development.
• Manage and lead projects aimed at process improvements, identifying opportunities for streamlining operations and enhancing efficiency.
• Stay updated on industry trends and best practices, proactively identifying opportunities for process improvements and operational efficiencies.

Requirements

• Bachelor's degree in business/ communication/ finance
• At least 4+ years of experience in similar field of client facing, account management experience, and good negotiation skills.
• Preferably has worked on either insurance or financial industry
• Excellent communication skills, both writing and speaking
• Must have valuable experience in using MS office.

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Marsh

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Diversity and Inclusion

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Hybrid Work Policy

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.