Hybrid HR Operations Analyst (PH) — ServiceNow & Data

PH005 Mercer Philippines; Manila; Híbrido; PHP 480.000 - 600.000; Jornada completa

Descripción de la vacante

Marsh, based in the Philippines with an office in Bonifacio Global City, Taguig, is seeking an HRSS Operations Analyst to support colleagues and vendors. The role is hybrid, requiring at least three days in the office and overview of HR transactions across the employee lifecycle.

You will manage ServiceNow tickets, HR data changes, onboarding, transfers, promotions and separations, maintain records with high accuracy, and partner with internal teams to improve processes and deliver timely

Formación

• Experience in HR operations, shared services, or a similar service delivery environment.
• Well-developed analytical skills with a detail-oriented and logical approach.
• Strong written and verbal communication in English; Mandarin a plus.

Responsabilidades

• Manage incoming ServiceNow tickets and emails from colleagues and third-party vendors within documented service levels
• Handle HR operational activities related to workforce administration, including employee data changes, onboarding, transfers, promotions, and separations
• Maintain and update employee records and HR systems with a high level of data accuracy
• Provide clear, accurate and professional support to create a positive customer service experience
• Research and resolve complex enquiries and deliver timely and accurate resolutions
• Document enquiries and case details accurately, monitor inbound requests and route matters to the appropriate team when needed
• Liaise with internal teams to support timely research and problem resolution
• Share opportunities for process improvement with team members and managers, and maintain and update SOPs to ensure process consistency and accuracy

Conocimientos

HR operations

Shared services

Analytical skills

Communication skills

Bilingual English Mandarin

Herramientas

Workday

ServiceNow

Descripción del empleo

Marsh, based in the Philippines with an office in Bonifacio Global City, Taguig, is seeking an HRSS Operations Analyst to support colleagues and vendors. The role is hybrid, requiring at least three days in the office and overview of HR transactions across the employee lifecycle.

You will manage ServiceNow tickets, HR data changes, onboarding, transfers, promotions and separations, maintain records with high accuracy, and partner with internal teams to improve processes and deliver timely