Benefits & HR Services Specialist

Maplecrest Group, Inc.; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Maplecrest Group, Inc. is seeking an Employee Services Officer to oversee benefits administration, employee records, HR service requests, and lifecycle support with accuracy, confidentiality, and service orientation.

You will ensure compliance with policies, statutory requirements, data privacy, and HR service guidelines while coordinating with HR, Finance, and providers to deliver timely benefits and records management throughout onboarding, movement, and offboarding processes.

Qualifications

• Graduate of Human Resources, Psychology, Business Administration, or any related course.
• 2–4 years of relevant experience in benefits administration, employee services, HR operations, or related HR work.
• Experience handling HMO, insurance, statutory benefits, employee records, and HR documentation.
• Proficiency in Microsoft Excel; familiarity with HRIS and records management tools.

Responsibilities

• Administer employee benefits programs and related transactions with accuracy and timeliness.
• Maintain and update benefits records; ensure compliance with policies and privacy standards.
• Process employee service requests (certifications, records, info changes) and HR transactions.
• Support onboarding, movements, and offboarding documentation and processes.
• Coordinate with HR, Finance, IT, and providers on benefits and records requirements.

Skills

Attention to detail

Service orientation

Discretion with confidential data

Coordination

Communication skills

Education

Bachelor's degree in HR/ Psychology/ Business Admin

HR certifications (advantageous)

Tools

Excel

HRIS

Job description

Maplecrest Group, Inc. is seeking an Employee Services Officer to oversee benefits administration, employee records, HR service requests, and lifecycle support with accuracy, confidentiality, and service orientation.

You will ensure compliance with policies, statutory requirements, data privacy, and HR service guidelines while coordinating with HR, Finance, and providers to deliver timely benefits and records management throughout onboarding, movement, and offboarding processes.