Bar Supervisor

Mandarin Oriental Manila; Manila; On-site; PHP 446,000 - 893,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental Manila seeks a Bar Supervisor for its upcoming Makati luxury hotel, directing daily bar operations and delivering exceptional beverage experiences.

You will lead a high-performing team, ensure service standards align with Legendary Quality Experiences, manage stock, safety and guest engagement, and collaborate with kitchen, housekeeping, engineering, and purchasing to ensure profitability and guest satisfaction.

Qualifications

• Diploma or degree in Hospitality Management or a related field.
• Minimum of 2–3 years’ experience in a supervisory role within a luxury bar or hospitality environment.
• Strong knowledge of beverages, spirits, and mixology.
• Excellent communication and interpersonal skills with a guest-centric approach.
• Proven leadership ability with a focus on team engagement and development.
• Strong organizational skills and attention to detail.
• Ability to perform in a fast-paced environment while maintaining composure and professionalism.
• Knowledge of food safety, hygiene, and workplace safety standards.

Responsibilities

• Oversee the day-to-day operations of the bar, ensuring service standards consistently reflect Mandarin Oriental’s brand values.
• Monitor and enhance guest satisfaction, addressing feedback promptly and professionally.
• Ensure the bar is consistently clean, well-maintained, and fully equipped at all times.
• Maintain the highest standards of beverage quality, preparation, and presentation.
• Ensure compliance with health, safety, hygiene, and fire prevention regulations.
• Conduct regular team briefings to communicate service updates, priorities, and guest insights.
• Collaborate closely with Kitchen, Housekeeping, Engineering, Stewarding, Purchasing, and Beverage teams to ensure seamless operations.
• Supervise, coach, and motivate the bar team to deliver exceptional service.
• Ensure effective scheduling to maintain service standards and operational efficiency.
• Uphold high standards of grooming, discipline, and professionalism.
• Conduct performance appraisals and provide ongoing feedback for continuous development.
• Support recruitment, onboarding, and training in collaboration with the Food & Beverage and People & Culture teams.
• Foster a positive and collaborative team environment focused on engagement and excellence.
• Contribute ideas and initiatives to enhance the bar’s offerings and guest experience.
• Support promotional activities, events, and brand-building efforts.

Skills

Leadership

Guest service

Communication

Team management

Attention to detail

Beverage knowledge

Becoming calm under pressure

Education

Diploma or degree in Hospitality Management (or related field)

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5‑star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world‑class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Bar Supervisor is responsible for overseeing the daily operations of the bar, ensuring the delivery of exceptional beverage experiences in line with Mandarin Oriental’s Legendary Quality Experiences. This role supports operational excellence, drives financial performance, and fosters a culture of service excellence, professionalism, and team engagement. The Bar Supervisor plays a key role in creating memorable guest experiences while upholding the brand’s standards of quality and refined hospitality.

Key Responsibilities

Operations Excellence

• Oversee the day-to-day operations of the bar, ensuring service standards consistently reflect Mandarin Oriental’s brand values.
• Monitor and enhance guest satisfaction, addressing feedback promptly and professionally.
• Ensure the bar is consistently clean, well‑maintained, and fully equipped at all times.
• Maintain the highest standards of beverage quality, preparation, and presentation.
• Ensure compliance with health, safety, hygiene, and fire prevention regulations.
• Conduct regular team briefings to communicate service updates, priorities, and guest insights.
• Collaborate closely with Kitchen, Housekeeping, Engineering, Stewarding, Purchasing, and Beverage teams to ensure seamless operations.

Financial Performance & Cost Control

• Support the execution of departmental sales and marketing strategies.
• Monitor and control operational costs in line with the approved budget.
• Drive revenue through upselling, promotions, and enhanced guest engagement.
• Manage stock levels, requisitions, and inventory to optimize profitability.

Guest Experience & Brand Representation

• Deliver a personalized and engaging guest experience reflective of Mandarin Oriental’s standards.
• Build strong guest relationships to encourage loyalty and repeat visits.
• Promote the bar and hotel offerings through product knowledge and service excellence.
• Remain informed of industry trends and competitor offerings to enhance guest experience and positioning.

People Leadership & Development

• Supervise, coach, and motivate the bar team to deliver exceptional service.
• Ensure effective scheduling to maintain service standards and operational efficiency.
• Uphold high standards of grooming, discipline, and professionalism.
• Conduct performance appraisals and provide ongoing feedback for continuous development.
• Support recruitment, onboarding, and training in collaboration with the Food & Beverage and People & Culture teams.
• Foster a positive and collaborative team environment focused on engagement and excellence.

Sales & Marketing Support

• Contribute ideas and initiatives to enhance the bar’s offerings and guest experience.
• Support promotional activities, events, and brand‑building efforts.
• Collaborate with leadership to further strengthen the bar’s identity and market presence.

Administration & Compliance

• Ensure accurate and timely completion of reports, schedules, and guest feedback documentation.
• Maintain proper control of inventory, requisitions, and supplies.
• Attend meetings and adapt to operational requirements as directed by hotel management.
• Ensure full compliance with company policies, procedures, and standards.

Qualifications & Experience

• Diploma or degree in Hospitality Management or a related field.
• Minimum of 2–3 years’ experience in a supervisory role within a luxury bar or hospitality environment.
• Strong knowledge of beverages, spirits, and mixology.
• Excellent communication and interpersonal skills with a guest‑centric approach.
• Proven leadership ability with a focus on team engagement and development.
• Strong organizational skills and attention to detail.
• Ability to perform in a fast‑paced environment while maintaining composure and professionalism.
• Knowledge of food safety, hygiene, and workplace safety standards.

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as your colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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