Server

Mandarin Oriental; Manila; On-site; PHP 342,541 - 548,066; Full time

Benefits offered by this job

Learning & Development programs

MOstay employee personal accommodation benefits

Health & Colleague Wellness programs

Job summary

Mandarin Oriental is seeking a Server for their upcoming luxury hotel in Manila. This position entails delivering exceptional food and beverage service, ensuring guest satisfaction throughout the dining experience. Responsibilities include greeting guests, managing station operations, and maintaining service quality.

The ideal candidate should possess a diploma in Hospitality and demonstrate strong communication and teamwork skills. Being part of a pre-opening team offers unique opportunities for professional growth and development.

Qualifications

• Previous experience in food and beverage service is an advantage.
• Ability to work in a fast-paced environment.
• Professional grooming and presentation.

Responsibilities

• Deliver attentive, efficient, and personalized food and beverage service.
• Greet guests warmly and present menus.
• Ensure billing accuracy and effective transaction handling.

Skills

Good communication and interpersonal skills

Guest-focused attitude

Strong teamwork and coordination skills

Education

Diploma in Hospitality or related field

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world‑class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Server is responsible for delivering attentive, efficient, and personalized food and beverage service, ensuring guest satisfaction throughout the dining experience. This role manages station operations, order taking, and billing with accuracy and professionalism, reflecting Mandarin Oriental’s commitment to legendary service.

Key Responsibilities

Guest Dining Experience

• Greet guests warmly and present menus, offering recommendations and guidance
• Take orders accurately and assist guests with menu selections
• Serve food and beverages according to guest needs and service standards
• Monitor guest satisfaction and respond promptly to requests or concerns
• Bid farewell to guests, encouraging repeat visits

Station Management & Service Flow

• Maintain mise en place and ensure station is stocked, tidy, and service‑ready
• Ensure tables are cleared and reset in accordance with reservation plans
• Communicate effectively with team members to ensure seamless service
• Attend pre‑service briefings for daily updates

Billing & Transactions

• Prepare and present bills accurately and promptly
• Ensure efficient handling of all guest transactions
• Support overall billing accuracy and service efficiency

Team Support & Coordination

• Assist bartenders, hostesses, and colleagues with operational needs
• Support beverage service and basic drink preparation when required
• Communicate any guest feedback or service issues promptly

Service Excellence & Brand Standards

• Uphold the company’s philosophy and Pillars of Legendary Quality Experiences
• Maintain impeccable grooming, hygiene, and uniform standards
• Demonstrate professionalism, attention to detail, and a guest‑focused mindset

Pre‑Opening Responsibilities

• Participate in training, SOP briefings, and service simulations
• Assist in setting up service stations and restaurant areas
• Support pre‑opening operations as required

Qualifications & Experience

• Diploma in Hospitality or related field
• Previous experience in F&B service is an advantage
• Good communication and interpersonal skills
• Basic knowledge of food and beverage service
• Guest‑focused with a positive and service‑oriented attitude
• Ability to work in a fast‑paced environment
• Strong teamwork and coordination skills
• Professional grooming and presentation

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?