Assistant Bar Manager

Mandarin Oriental Manila; Manila; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

MOstay program

Learning & Development

Health benefits

Complimentary nights

Job summary

Mandarin Oriental Manila is preparing for a landmark preopening in Makati and seeks an Assistant Bar Manager to support the Bar Manager in delivering exceptional guest experiences aligned with LQE standards.

You will drive operational excellence, manage costs, and develop a high‑performing team while maintaining the highest levels of service, quality and professionalism in a luxury environment.

Qualifications

• Diploma or Degree in Hospitality Management or related field preferred.
• Minimum 2–3 years of supervisory experience in luxury bar/hotel environment.
• Strong knowledge of bar operations and service standards.
• Proven leadership, interpersonal and communication skills.
• Strong financial acumen with cost control and revenue focus.

Responsibilities

• Support Bar Manager in daily bar operations to maintain top service standards.
• Assist in developing and maintaining Bar Operations Manual.
• Monitor guest satisfaction and address concerns promptly.
• Coordinate with Housekeeping, Kitchen, Engineering, Purchasing and Stewarding teams for seamless operations.
• Ensure cleanliness, maintenance and luxury presentation of the bar.
• Maintain stock levels, equipment, and staffing appropriately.
• Monitor beverage quality and service standards for consistency.
• Uphold health, safety, hygiene, and sanitation standards.
• Conduct daily briefings and team meetings; communicate updates and priorities.
• Promote the bar concept and create memorable guest experiences.
• Stay informed on trends to maintain competitive edge.
• Assist in Sales and Marketing plans and budget controls.
• Identify revenue opportunities through upselling and beverage innovations.
• Oversee onboarding, training and development of colleagues.

Skills

Supervisory experience

Bar operations

Leadership

Financial acumen

Organizational skills

Grooming standards

Fluent English

Flexibility (evenings/ weekends)

Education

Diploma or Degree in Hospitality Management

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Assistant Bar Manager supports the Bar Manager in overseeing the daily operations of the bar, ensuring exceptional guest experiences in line with Mandarin Oriental’s Legendary Quality Experiences (LQE) standards. This role is responsible for assisting in driving operational excellence, maximizing revenue and profitability, and developing a high-performing team while maintaining the highest levels of service, quality, and professionalism at Mandarin Oriental, Makati.

Key Responsibilities

Operational Excellence

• Support the Bar Manager in ensuring smooth and efficient day-to-day bar operations, maintaining the highest service standards at all times.
• Assist in developing, maintaining, and continuously improving the Bar Operations Manual, including policies, procedures, and service standards aligned with LQE.
• Monitor guest satisfaction throughout the bar experience, taking prompt and appropriate action to resolve any concerns.
• Ensure guest expectations are consistently met through efficient, personalized, and professional service.
• Coordinate closely with Housekeeping, Kitchen, Engineering, Purchasing, and Stewarding teams to ensure seamless operations and high service quality.
• Ensure cleanliness, maintenance, and overall presentation of the bar meet luxury hospitality standards.
• Maintain optimal stock levels, proper equipment functionality, and adequate staffing at all times.
• Monitor beverage quality, preparation, and service standards to ensure consistency and excellence.
• Uphold health, safety, hygiene, and sanitation standards in compliance with local regulations and company policies.
• Conduct daily briefings and regular team meetings to communicate updates, promotions, guest feedback, and operational priorities.
• Promote the identity and concept of the bar, creating personalized and memorable guest experiences.
• Stay informed of competitor offerings and industry trends to maintain a competitive edge.

Financial Management

• Assist in the preparation and execution of departmental Sales and Marketing plans.
• Ensure operational expenses are controlled in line with budget while maintaining quality standards.
• Support revenue growth initiatives by maximizing sales, increasing covers, and optimizing beverage offerings.
• Monitor and control costs through proper inventory management, requisitioning, and stock control procedures.
• Review and approve store requisitions, ensuring efficient use of resources without compromising service excellence.

Sales and Marketing

• Identify market trends and guest preferences in collaboration with the Food & Beverage Manager.
• Participate in promotional activities, public relations initiatives, and sales calls to enhance the bar’s reputation and profitability.
• Actively drive revenue through upselling, innovative beverage programs, and guest engagement.
• Propose creative ideas to enhance the concept, image, and positioning of the bar.
• Maintain comprehensive knowledge of hotel services and offerings to effectively promote cross-selling opportunities.

People & Culture

• Assist in scheduling colleagues effectively to ensure optimal staffing levels and service quality.
• Ensure team members maintain Mandarin Oriental grooming standards and professional presentation at all times.
• Foster a positive and inclusive work environment, supporting colleague engagement, welfare, and development.
• Ensure all colleagues understand and adhere to company policies, procedures, and service standards.
• Support the performance management process, including coaching, counseling, and conducting performance appraisals.
• Oversee onboarding and orientation programs for new colleagues.
• Encourage participation in training programs to enhance competencies and service excellence.
• Support recruitment efforts by assisting in identifying and selecting suitable candidates.

Administrative Responsibilities

• Ensure accurate and timely completion of departmental reports, schedules, logbooks, guest feedback, and correspondence.
• Maintain effective documentation, including guest history records and operational reports.
• Ensure proper requisitioning procedures and control of supplies.
• Attend meetings and briefings as required by the Food & Beverage Manager and Hotel Management.
• Respond proactively to changes within the Food & Beverage environment and adapt operations accordingly.

Qualifications & Experience

• Diploma or Degree in Hospitality Management or a related field preferred.
• Minimum of 2–3 years’ experience in a supervisory role within a luxury bar or hotel environment.
• Strong knowledge of bar operations, beverage trends, and service excellence standards.
• Proven leadership, interpersonal, and communication skills.
• Strong financial acumen with the ability to manage costs and drive revenue.
• Excellent organizational and problem-solving abilities with attention to detail.
• Demonstrates professionalism, grooming, and poise aligned with luxury hospitality standards.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Fluency in English; additional language skills are an advantage.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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