F&B Captain / Supervisor

Mandarin Oriental; Manila; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Learning & Development programs

Health benefits and wellness programs

MOstay programme for complimentary nights

Job summary

Mandarin Oriental in Manila is seeking an F&B Captain / Supervisor to deliver exceptional dining experiences. The successful candidate will oversee service standards and lead a talented team in a luxury environment.

With a focus on guest satisfaction and teamwork, you will play a crucial role in our pre-opening setup. If you thrive in a fast-paced environment and possess strong leadership skills, we invite you to join our dynamic team.

Qualifications

• Minimum 2–4 years’ experience in Food & Beverage within a luxury or fine dining environment.
• Strong leadership skills with a positive demeanor.
• Proficiency in financial handling and service standards.

Responsibilities

• Lead the front-of-house team through proactive supervision.
• Ensure exceptional dining experiences by anticipating guest needs.
• Supervise mise en place and oversee table service.

Skills

Leadership

Communication

Interpersonal skills

Detail-oriented

Organizational skills

Service-oriented mindset

Education

Bachelor’s degree in Hospitality or related field

Tools

POS systems

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5‑star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world‑class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The F&B Captain / Supervisor plays a pivotal role in delivering exceptional dining experiences in line with Mandarin Oriental’s legendary service standards. This role is responsible for leading the front‑of‑house team through proactive, interactive, and responsive supervision, ensuring each team member is empowered to perform with confidence and excellence.

The F&B Captain / Supervisor ensures seamless service flow, fosters a culture of anticipation and personalization, and creates memorable guest interactions that reflect the brand’s commitment to luxury hospitality.

Key Responsibilities

Guest Experience & Service Delivery

• Welcome and engage guests in a warm, professional, and personalized manner.
• Ensure exceptional dining experiences by anticipating guest needs and responding promptly to requests and inquiries.
• Handle guest concerns with confidence and discretion, ensuring timely resolution in the absence of senior leadership when required.
• Bid farewell to guests while ensuring complete satisfaction with their dining experience.

Team Leadership & Supervision

• Supervise and guide team members through proactive, interactive, and hands‑on leadership.
• Foster a positive team environment that promotes confidence, accountability, and service excellence.
• Ensure team adherence to grooming standards and professional presentation at all times.
• Participate in daily briefings to communicate updates and ensure operational readiness prior to service.

Operational Excellence

• Ensure mise en place is completed accurately and maintained to support smooth service delivery.
• Oversee table set‑up, clearing, and resetting in alignment with reservation plans and service standards.
• Perform and oversee closing duties in accordance with established procedures.

Communication & Coordination

• Maintain effective communication with the kitchen, bar, and other service teams to ensure seamless operations.
• Relay guest preferences, feedback, and special requests to relevant stakeholders.
• Ensure follow‑through on all service‑related matters to enhance guest satisfaction.

Financial & Administrative Responsibilities

• Prepare and present bills accurately, ensuring clarity and professionalism in all transactions.
• Support the team in maintaining accuracy in order‑taking and billing processes.

Brand Standards & Quality Assurance

• Uphold Mandarin Oriental’s service excellence standards, in line with Forbes Travel Guide and LQA expectations.
• Ensure the restaurant environment remains clean, organized, and reflective of a luxury dining setting.
• Proactively identify and report maintenance concerns affecting service quality, ensuring timely follow‑up.

Health, Safety & Compliance

• Adhere to all hotel policies, hygiene standards, and safety procedures.
• Support compliance with local regulations and food safety requirements.
• Promote a safe and secure environment for guests and colleagues.

Qualifications & Experience

• Bachelor’s degree in Hospitality or related field.
• Minimum 2–4 years’ experience in Food & Beverage within a luxury or fine dining environment, with supervisory exposure.
• Strong leadership, communication, and interpersonal skills.
• Solid understanding of restaurant operations and service excellence standards.
• Detail‑oriented, organized, and able to perform in a fast‑paced environment.
• Proficiency in POS systems and basic financial handling.
• Service‑oriented mindset with strong emotional intelligence and cultural awareness.
• Professional demeanor, impeccable grooming, and a positive attitude.

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?