Bar Operations Manager | Guest Experience & Efficiency

Marivent Resorts Hotel, Inc.; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Marivent Resorts Hotel, Inc. in Manila is seeking a Bar Operations Supervisor to oversee daily bar activities, ensure stock levels, and supervise bartenders and support staff. You will conduct shift briefings, schedule staff coverage, and provide on-the-job coaching to maintain service standards.

The role emphasizes guest satisfaction, complaint resolution, safety compliance, and efficient cash handling, with a focus on maintaining a welcoming bar ambiance.

Responsibilities

• Oversee the day-to-day operations of the bar, ensuring efficient and smooth service delivery.
• Ensure the bar is stocked adequately with beverages, ingredients, and supplies.
• Monitor bar opening and closing procedures and ensure all health and safety protocols are followed.
• Supervise and support bar staff, including bartenders, servers, and support staff.
• Conduct staff briefings before each shift, outlining service standards and any special instructions.
• Assist in staff scheduling, ensuring adequate coverage during peak hours.
• Provide on-the-job training, coaching, and performance feedback to staff.
• Ensure that all guests receive a high standard of service and have a positive experience.
• Resolve any customer complaints or issues in a professional and timely manner.
• Monitor the atmosphere and ensure that the environment remains welcoming and conducive to customer enjoyment.
• Ensure compliance with local laws and regulations, including alcohol service, health, and safety standards.
• Conduct regular inspections to maintain cleanliness and organization in the bar area.
• Monitor adherence to responsible alcohol service policies.
• Oversee cash handling procedures, including opening and closing cash registers, preparing cash deposits, and reconciling sales.
• Assist in managing stock levels, ordering supplies, and maintaining inventory control.
• Monitor sales performance and provide input on ways to increase profitability.
• Handle emergencies, including customer incidents, equipment failures, or security issues.
• Make decisions regarding staffing, service flow, and customer management to maintain operational efficiency.
• Prepare daily or weekly reports on sales, customer feedback, and operational issues.
• Report any maintenance issues or bar-related concerns to senior management.

Job description

Marivent Resorts Hotel, Inc. in Manila is seeking a Bar Operations Supervisor to oversee daily bar activities, ensure stock levels, and supervise bartenders and support staff. You will conduct shift briefings, schedule staff coverage, and provide on-the-job coaching to maintain service standards.

The role emphasizes guest satisfaction, complaint resolution, safety compliance, and efficient cash handling, with a focus on maintaining a welcoming bar ambiance.