Banquet Manager

The Hongkong and Shanghai Hotels, Limited; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

The Peninsula Manila, located in Makati City, seeks a skilled Banquet Manager to oversee conference and events, ensuring efficient operations, staffing, and high standards of service. The role requires directing casual colleagues, supervising setup, and maintaining guest satisfaction across catering spaces.

Ideal candidates have strong leadership, excellent guest relations, and a proactive approach to problem solving.

Qualifications

• With minimum Banquet experience of at least 5 years.
• Knowledge in reading function orders and banquet event orders.
• Knows different service and set up for function rooms and event spaces.
• Engaging, fast, efficient, and friendly.

Responsibilities

• Oversee the setup of each event including checking the physical layout of the room, providing the team with proper set-up information, and ensuring correct postings
• Direct and lead a team of casual colleagues to deliver an event to the agreed standards
• Oversee the punctuality and appearance of all banquet service employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene
• Introduce and communicate directly to individual hosts, reviewing details and making him/herself accessible to the host for any need that may arise
• Handle, or relay to managers all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

Skills

Banquet experience

Function orders reading

Function room service knowledge

Guest interaction

Job description

Job Description

We are looking for a passionate Banquet Manager who will be accountable for the efficient operations of conference and events by taking responsibility for effective staff scheduling, delegation of job tasks, monitoring, and supervision of service.

Key accountabilities

• Ability to oversee the set-up of each event including checking the physical layout of the room, providing the team with proper set-up information, and ensuring correct postings
• Ability to direct and lead a team of casual colleagues to deliver an event to the agreed standards
• Oversee the punctuality and appearance of all banquet service employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene
• Ability to introduce and communicate directly to individual hosts, reviewing details and making him/herself accessible to the host for any need that may arise
• Handle, or relay to managers all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

General Requirements

• With minimum Banquet experience of at least 5 years
• Knowledge in reading function orders and banquet event orders
• Knows different service and set up for function rooms and event spaces
• Engaging, fast, efficient, and friendly

The Peninsula Manila

Located in Makati Citys bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the Jewel in the Capital's Crown, it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, "The Best Premium Hotel in the Philippines" by Trip.com. It also holds a spot in the Michelin Guide 2024.