Banquet Manager

HSH Group / The Peninsula Hong Kong; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

The Peninsula Manila invites applications for a Banquet Manager responsible for the efficient operations of conferences and events, including staffing, task delegation, monitoring, and supervision of service.

You will oversee event set-ups, lead a team of casual colleagues, ensure punctuality and appearance of staff, liaise directly with hosts, and resolve guest inquiries with courtesy. Located in Makati, the hotel embodies luxury hospitality.

Qualifications

• Banquet experience of at least 5 years.
• Knowledge in reading function orders and banquet event orders.
• Knowledge of service and set up for function rooms and event spaces.
• Engaging, fast, efficient and friendly.

Responsibilities

• Oversee event setup, ensure proper room layout and postings.
• Direct and lead casual staff to meet agreed standards.
• Monitor appearance and uniform compliance of banquet staff.
• Communicate with hosts and address their needs.
• Handle guest and internal complaints courteously and resolve issues.

Skills

Banquet management

Staff scheduling

Team leadership

Guest service

Job description

We are looking for a passionate Banquet Manager who will be accountable for the efficient operations of conference and events by taking responsibility for effective staff scheduling, delegation of job tasks, monitoring, and supervision of service.

Key accountabilities

• Ability to oversee the set-up of each event including checking the physical layout of the room, providing the team with proper set-up information, and ensuring correct postings
• Ability to direct and lead a team of casual colleagues to deliver an event to the agreed standards
• Oversee the punctuality and appearance of all banquet service employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene
• Ability to introduce and communicate directly to individual hosts, reviewing details and making him/herself accessible to the host for any need that may arise
• Handle, or relay to managers all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

General Requirements

• With minimum Banquet experience of at least 5 years
• Knowledge in reading function orders and banquet event orders
• Knows different service and set up for function rooms and event spaces
• Engaging, fast, efficient, and friendly

The Peninsula Manila

Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital’s Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, “The Best Premium Hotel in the Philippines” by Trip.com. It also holds a spot in the Michelin Guide 2024.