Banquet & Events Operations Lead

The Hongkong and Shanghai Hotels, Limited; Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

The Peninsula Manila is seeking a passionate Banquet Manager to oversee the efficient operations of conference and events in Manila’s prime business district. You will be responsible for staffing, delegation, supervision, and ensuring high service standards throughout events.

Lead a team of casual colleagues, coordinate set-ups, ensure punctuality and professional appearance, and communicate directly with hosts to anticipate their needs and resolve issues promptly.

Qualifications

• Minimum of 5 years banquet experience.
• Ability to read function orders and banquet event orders.
• Knowledge of service and setup for function rooms and event spaces.
• Engaging, fast, efficient, and friendly.

Responsibilities

• Oversee event setup and room layout, providing the team with setup information.
• Direct and lead a casual staff to deliver events to standards.
• Monitor punctuality and appearance of banquet service employees, including uniforms.
• Communicate with hosts and be accessible to meet their needs.
• Handle guest and internal inquiries courteously and ensure issues are resolved.

Skills

Banquet management

Team leadership

Staff scheduling

Guest relations

Attention to detail

Job description

The Peninsula Manila is seeking a passionate Banquet Manager to oversee the efficient operations of conference and events in Manila’s prime business district. You will be responsible for staffing, delegation, supervision, and ensuring high service standards throughout events.

Lead a team of casual colleagues, coordinate set-ups, ensure punctuality and professional appearance, and communicate directly with hosts to anticipate their needs and resolve issues promptly.