Banking Support Specialist - TP McKinley Taguig | Up to ₱28K*

Gratitude Philippines; Manila; Presencial; PHP 212.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Life insurance

Paid training

Career growth

Premium BFSI account

Descripción de la vacante

Teleperformance McKinley in Taguig is hiring Banking Support Specialists for our premium BFSI account. This onsite role offers competitive compensation, full benefits, and clear career growth opportunities.

Responsibilities include handling banking inquiries, providing accurate information, resolving concerns promptly, maintaining CSAT scores, and documenting interactions with customers. Shift requirements include nights and weekends.

Formación

• High School or Senior High School graduate required.
• 12 months BPO/call center experience minimum.
• Experience in BFSI/banking account is a plus.
• Excellent English communication and customer service skills.
• Willing to work onsite in McKinley, Taguig.
• Open to shifting schedules, including nights, weekends, and holidays.

Responsabilidades

• Handle customer inquiries related to banking, financial services, and insurance.
• Provide accurate information and timely resolution of concerns.
• Deliver exceptional customer service to ensure high customer satisfaction.
• Maintain quality metrics and CSAT scores.
• Accurately document all customer interactions.

Conocimientos

Customer service

English communication

Shift flexibility

Educación

High School diploma or equivalent

Descripción del empleo

Banking Support Specialist - BFSI Account | Teleperformance McKinley Taguig | Up to ₱28K*

*Company:* Teleperformance

*Location:* McKinley, Taguig City (Onsite)

*Salary:* ₱19,000 - ₱28,000 Package

*Employment Type:* Full-time

*Industry:* BPO / BFSI - Banking & Financial Services

*Work Setup:* Onsite, Shifting Schedule

*About The Role:*

Teleperformance McKinley is hiring Banking Support Specialists for our premium BFSI account. Be part of the world's largest BPO and enjoy competitive compensation, full benefits, and career growth!

*Key Responsibilities:*

• - Handle customer inquiries related to banking, financial services, and insurance
• - Provide accurate information and timely resolution of concerns
• - Deliver exceptional customer service to ensure high customer satisfaction
• - Maintain quality metrics and CSAT scores
• - Accurately document all customer interactions

*Qualifications:*

• - At least High School or Senior High School Graduate
• - Minimum 12 months BPO / Call Center experience required
• - Experience in BFSI / Banking account is a strong advantage
• - Excellent English communication and customer service skills
• - Willing to work onsite in McKinley, Taguig
• - Open to shifting schedules, including nights, weekends, and holidays

*Salary Range:*

• - ₱19K to ₱28K monthly package
• - Higher offer for candidates with solid BFSI / Banking experience

*Benefits:*

• - Up to ₱28K monthly compensation package
• - HMO, life insurance, and government-mandated benefits
• - Paid training and continuous career development
• - Clear career growth and promotion opportunities
• - Stable, premium BFSI account