Banking Support Specialist - Finance Account | Onsite | 1 Yr BPO Exp

Gratitude Philippines; Manila; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Training program

Team culture

Job summary

Confidential in the Philippines is hiring a Banking Support Specialist for its finance account. The role is onsite with shifting schedules, requiring at least 1 year of BPO experience and strong English communication skills.

You will handle inquiries about bank accounts, transactions, and financial services, providing empathetic, guideline-compliant assistance and documenting all interactions.

Qualifications

• Must have at least 1 year of BPO experience.
• Excellent written and verbal English communication.
• Onsite work setup in the Philippines.

Responsibilities

• Handle inbound inquiries about bank accounts and financial services.
• Provide step-by-step assistance with professionalism and empathy.
• Document interactions and maintain confidentiality.
• Collaborate with support teams to ensure customer satisfaction.

Skills

Customer service

English proficiency

Written English

Verbal communication

Education

SHS graduate

Two years of college

Job description

Job Title: Banking Support Specialist - Finance Account | Onsite | 1 Yr BPO Exp

Company: Confidential

Work Location: Philippines - Onsite

Salary: Competitive Package for Banking Account

Industry: BPO / Banking & Finance

About the Role:

We are hiring a Customer Service Representative for our Banking and Finance account in the Philippines! If you have at least 1 year of BPO experience and want to build your career in the Finance industry, this is for you.

Job Details:

Role: Customer Service Representative - Banking and Finance

Location: Philippines - Onsite

Work Setup: Shifting / Onsite

What is in it for you:

Competitive salary package - Industry-leading pay for Banking accounts

Career growth and development opportunities - Advance your career in Finance BPO

Collaborative and supportive work environment - Great team culture and training

Your Role:

Handle inbound customer inquiries about bank accounts, transactions, and financial services

Provide step-by-step assistance and resolve issues with professionalism and empathy

Maintain confidentiality and handle sensitive information with care

Properly document all interactions and comply with policies and procedures

Collaborate with support teams to ensure customer satisfaction

Who we are looking for:

Education: SHS graduate or completed 2 years in college / university

Experience: Minimum 1 year BPO experience is required

Communication: Good to excellent English communication skills - Written and verbal

Work Setup: Willing to work onsite

Account: Amenable to Banking and Finance account