Banking Support Pro: 24/7 Multi-Channel CSR

Security Bank Corporation; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Security Bank Corporation is seeking a Better Banking Specialist to provide customer management and service through inbound/outbound calls, email, chat and social media with 24x7 support. The role covers inquiries across CAS A, loans, online banking and other bank products, working on premise in Ayala, Makati.

The ideal candidate will handle multi-channel interactions, communicate effectively, and be able to manage multiple client requests while maintaining quality service.

Qualifications

• Ability to manage multiple client interactions across channels.
• Strong listening and clear communication.
• Experience with voice and non-voice channels is a plus.
• Willing to work on premise in Ayala, Makati (Head Office).
• Willing to work on shifting schedule, holidays and weekends.

Responsibilities

• Receive inbound or conduct outbound calls to support and manage client inquiries.
• Provide support across CASA, Loans, Transaction banking, Security Bank Online, Credit cards and other products.
• Respond to emails and other correspondences as required.
• Conduct cross-sell or upsell of bank products as needed.
• Escalate complaints or complex cases and ensure resolution.

Skills

Multi-tasking

Communication

Multi-channel support

Fresh grads welcome

Education

Bachelor's Degree

Job description

Security Bank Corporation is seeking a Better Banking Specialist to provide customer management and service through inbound/outbound calls, email, chat and social media with 24x7 support. The role covers inquiries across CAS A, loans, online banking and other bank products, working on premise in Ayala, Makati.

The ideal candidate will handle multi-channel interactions, communicate effectively, and be able to manage multiple client requests while maintaining quality service.