Multi-Channel Banking Advisor

Security Bank Corporation

Makati

On-site

PHP 334,800 - 613,800

Full time

14 days+

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Job summary

Security Bank Corporation in Makati invites you to join as a Better Banking Specialist, delivering service propositions through inbound/outbound calls, email, chat and social media with 24x7 support. You will handle service queries across credit cards, billing, disputes and other bank products.

You’ll support CASA, loans, transaction banking (Digibanker) and SBOL, escalate complex cases timely, and upsell bank products as appropriate.

Qualifications

Bachelor’s Degree in any field.
Able to manage various client interactions.
Effective listening and communication skills.
Experience with voice and non-voice channels.
Willing to work on premise in Ayala, Makati.
Willing to work on shifting schedule, holidays and weekends.
Fresh graduates are encouraged to apply.

Responsibilities

Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), SBOL, Credit cards and all other products supported by the contact centre.
Answer/accomplish emails and/or other correspondences where required
Conduct cross or upsell of various bank products based required portfolio sales delivery
Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution