Banking Sales & Service Advisor — Grow Customer Relationships

Security Bank Corporation; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Security Bank Corporation in Quezon City is seeking a customer advisor to handle in-house selling, cross-selling of bank products and services, and managing an account portfolio to meet sales targets.

The role requires at least 3 years of combined sales and operations experience in branch banking, preferably handling tellering or new account transactions, plus strong customer service orientation.

Qualifications

• Must have good interpersonal skills and negotiation skills.
• Strong customer service orientation is essential.
• In-depth understanding of regulatory, quality control, and risk management framework.
• Willingness to work in Quezon City and serve branch customers.

Responsibilities

• Identifies customer needs, maintains customer relationships through marketing calls, cross-selling bank products and services, and strategies to increase dealings with the Bank.
• Assists walk-in customers by advising them on bank products to meet their needs.
• Manages customer complaints by coordinating with BCM or relevant unit to ensure resolution and client satisfaction.
• Processes over-the-counter transactions and requests following Bank policies to meet service standards.

Skills

Interpersonal skills

Negotiation skills

Customer service orientation

Regulatory knowledge

Willingness to work in Quezon City

Education

Bachelor’s degree

Job description

Security Bank Corporation in Quezon City is seeking a customer advisor to handle in-house selling, cross-selling of bank products and services, and managing an account portfolio to meet sales targets.

The role requires at least 3 years of combined sales and operations experience in branch banking, preferably handling tellering or new account transactions, plus strong customer service orientation.