Level 2 IT Support Engineer — Hybrid (3/2)

Align Recruitment Pte Ltd; Santo Niño 1st; Hybrid; PHP 1,483,000 - 2,471,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work arrangement

14 days annual leave

Job summary

Align Recruitment Pte Ltd is seeking an IT Support specialist to provide Level 2 support for about 150 end users in a hybrid Singapore office. You will troubleshoot desktops, apps, and cloud services, and coordinate with regional IT teams including Hong Kong. Cantonese language skills are a plus.

The role requires strong Microsoft 365 experience, Windows Server knowledge, and ability to document processes. Working hours are 9am–6pm, Monday to Friday, with in‑office and home‑based arrangements.

Qualifications

• Degree or Diploma in Information Technology or related discipline.
• Strong hands‑on experience in Level 2 end‑user and technical support.
• Advanced knowledge of Microsoft 365 / O365 services.
• Good knowledge of Microsoft Azure (IaaS/PaaS), Windows Server and Windows 11.
• Exposure to Microsoft IIS, .NET application support and client‑server architecture would be advantageous.
• Exposure to Power Apps is preferred.
• Knowledge of MDM / Microsoft Intune and mobile device support would be advantageous.
• Familiarity with ITSM tools such as ServiceNow, ServiceDesk or ManageEngine.
• Scripting knowledge in PowerShell, Python or Bash would be an advantage.
• ITIL certification is highly preferred.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide hands‑on Level 2 IT support to end users.
• Troubleshoot incidents across end‑user computing, Microsoft 365, Windows, servers and cloud platforms.
• Perform root cause analysis and use monitoring tools to resolve issues.
• Monitor systems and improve reliability and user experience.
• Manage incidents and service requests through ITSM ticketing systems.
• Create and maintain technical documentation and KB articles.
• Install, configure, test and troubleshoot workstations and related IT services.
• Support preventative maintenance for servers and services.
• Maintain IT asset records and inventory.
• Liaise with users and provide guidance on system usage.

Skills

Level 2 IT support

End‑user support

Troubleshooting

Microsoft 365 / O365

PowerShell/Python/Bash

Communication skills

Problem solving

Training guidance

Education

Diploma / Degree in Information Technology

ITIL certification

Tools

ServiceNow

ServiceDesk

ManageEngine

Power Apps

Microsoft Intune / MDM

Job description

Align Recruitment Pte Ltd is seeking an IT Support specialist to provide Level 2 support for about 150 end users in a hybrid Singapore office. You will troubleshoot desktops, apps, and cloud services, and coordinate with regional IT teams including Hong Kong. Cantonese language skills are a plus.

The role requires strong Microsoft 365 experience, Windows Server knowledge, and ability to document processes. Working hours are 9am–6pm, Monday to Friday, with in‑office and home‑based arrangements.