IT Support Engineer (L2)

Adventus; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Adventus in the Philippines seeks an IT Support Engineer to provide on-site and remote technical assistance, diagnose issues, and ensure smooth operations for client systems.

You will deploy and maintain hardware and software, configure Windows OS, Active Directory, Office 365, and Intune, and manage IT assets with strong customer service.

Candidates should have 2–3 years of experience and be amenable to working in Kalayaan, Laguna.

Qualifications

• 2–3 years of IT support experience.
• Amenable to work in Kalayaan, Laguna.

Responsibilities

• Provide on-site and remote technical assistance to end-users, diagnosis and troubleshooting of technical problems.
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.).
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management.
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other adhoc duties as assigned.
• Knowledge of ITSM or ITIL will be an added advantage.

Skills

Troubleshooting

Customer service

Communication

Tools

Windows OS

Active Directory

Office 365

Intune

Job description

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra-competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Job Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

Must have

• Minimum 2-3 years’ work experience as IT Support Engineer
• Amenable to work in Kalayaan, Laguna

Nice to have

• Lotus Domino end user troubleshooting
• CCNA Cisco Routing and Switching