Banking & Financial Services - Customer Care Specialist

Gratitude Philippines; Manila; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Career development

Professional training

Excellent earning potential

Shift work available

Job summary

Gratitude Philippines in Manila, Philippines is hiring for a BFSI Account – Customer Service Representative. No prior BPO experience required; training will be provided to help you grow in banking and financial services roles.

You will assist customers with inquiries, handle account-related transactions, and provide information about financial products while maintaining confidentiality and professionalism. Shifting schedules and growth opportunities are offered.

Qualifications

• High School/SHS diploma is required.
• No call center experience required.
• Good English communication skills.
• Basic computer knowledge.
• Strong problem-solving and customer service skills.
• Willing to work on shifting schedules.

Responsibilities

• Assist customers with banking and financial inquiries.
• Handle account-related concerns and transactions.
• Provide information about financial products and services.
• Resolve customer complaints and concerns.
• Maintain professionalism and confidentiality when handling customer information.

Skills

English communication

Customer service

Problem solving

Computer basics

Shift work

Education

High School / Senior High School Diploma

Job description

Gratitude Philippines in Manila, Philippines is hiring for a BFSI Account – Customer Service Representative. No prior BPO experience required; training will be provided to help you grow in banking and financial services roles.

You will assist customers with inquiries, handle account-related transactions, and provide information about financial products while maintaining confidentiality and professionalism. Shifting schedules and growth opportunities are offered.