Banking Customer Support Specialist

BDO Unibank; Cebu City; Sur place; PHP 290 000 - 424 000; Plein temps

Résumé du poste

BDO Unibank, Inc. is seeking a customer service professional in Cebu City to provide excellent service to retail customers, merchants, and the public. You will handle inquiries, resolve concerns, and support banking transactions via phone, email, fax, and social media.

The role emphasizes accuracy, compliance with bank policies, and timely responses. Prior call center experience in banking is an advantage; a Bachelor's degree is required.

Qualifications

• Bachelor's degree is required.
• 2+ years call center experience preferred.
• Experience in banking industry is an advantage.

Responsabilités

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns, work system issues, and any problem encountered to supervisor to facilitate resolution.
• Submit required reports and documentation to immediate superior related to inquiries, requests, and concerns received.
• Comply with bank policies, procedures, and guidelines to meet KPI and quality standards.
• Maintain an organized workstation and office equipment.
• Perform other duties as assigned.

Formation

Bachelor's degree

Description du poste

BDO Unibank, Inc. is seeking a customer service professional in Cebu City to provide excellent service to retail customers, merchants, and the public. You will handle inquiries, resolve concerns, and support banking transactions via phone, email, fax, and social media.

The role emphasizes accuracy, compliance with bank policies, and timely responses. Prior call center experience in banking is an advantage; a Bachelor's degree is required.