Loan Processing & Customer Care Representative

BDO Unibank; Toledo; On-site; PHP 201,000 - 357,000; Full time

Job summary

BDO Unibank is seeking a Customer Service Associate in Cebu, responsible for entertaining walk-in borrowers in the Loan Processing Office and supporting sales reporting.

The role requires a 4-year degree, at least 1 year in sales or customer service in financial institutions, and proficiency in MS Office. Excellent communication and a strong customer-service orientation are essential for success in this team.

Qualifications

• Graduate of any 4 year degree course.
• At least 1 year experience in sales or customer service in financial institutions.
• Proficient in Microsoft Office and good communication.
• Strong customer-service orientation.

Responsibilities

• Entertain walk-in borrowers in the Loan Processing Office.
• Prepare and consolidate reports related to Sales.
• Handle inquiries and concerns of internal and external clients and liaise with other units to resolve issues.

Skills

Customer service

Communication skills

MS Office

Team player

Education

4-year degree

Tools

MS Office

Job description

BDO Unibank is seeking a Customer Service Associate in Cebu, responsible for entertaining walk-in borrowers in the Loan Processing Office and supporting sales reporting.

The role requires a 4-year degree, at least 1 year in sales or customer service in financial institutions, and proficiency in MS Office. Excellent communication and a strong customer-service orientation are essential for success in this team.