Banking Customer Experience Specialist

Manpower Outsourcing Services, Inc.; Taguig; On-site; PHP 268,000 - 402,000; Full time

Job summary

Manpower Outsourcing Services, Inc. is seeking a Customer Service Associate to handle inquiries about banking products and services.

You will assist customers via phone, email, chat, and other channels with accurate information on accounts and transactions. The ideal candidate has an associate degree or higher in business or finance and at least one year in client service within banking or financial services.

Qualifications

• Associate's degree or higher in Business, Finance, Accounting, Banking, or equivalent.
• At least one year of client service experience in banking or financial services.
• Exposure to retail banking or wealth platforms (Client Central, Salesforce) is a strong advantage.

Responsibilities

• Handle inquiries and requests across phone, email, chat, or other channels.
• Provide accurate information on banking products, services, accounts, and transactions.
• Assist with account-related concerns, including payments, transfers, and basic transactions.

Skills

Client service

Banking experience

Wealth platforms exposure

Education

Associate degree or higher

Business/Finance background

Tools

Client Central

Salesforce

Job description

Manpower Outsourcing Services, Inc. is seeking a Customer Service Associate to handle inquiries about banking products and services.

You will assist customers via phone, email, chat, and other channels with accurate information on accounts and transactions. The ideal candidate has an associate degree or higher in business or finance and at least one year in client service within banking or financial services.