Bank Teller & Customer Experience Specialist

Bank of the Philippine Islands (BPI); San Fernando; On-site; PHP 167,000 - 279,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Customer Sales and Service Associate to provide competent, caring, fast and accurate service to clients’ banking needs. You will handle over-the-counter transactions, support UNIPRO activities, verify check authenticity, and collaborate with clients to offer relevant bank products.

The role emphasizes cross-selling, exceptional customer service, and willingness to be rotated to any branch within the area to ensure service excellence.

Qualifications

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Willing to be assigned and rotated to any branch within the area

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Skills

Customer service

Communication skills

Interpersonal skills

Initiative

Innovation

People skills

Education

Bachelor's degree in any field

Job description

Bank of the Philippine Islands (BPI) is seeking a Customer Sales and Service Associate to provide competent, caring, fast and accurate service to clients’ banking needs. You will handle over-the-counter transactions, support UNIPRO activities, verify check authenticity, and collaborate with clients to offer relevant bank products.

The role emphasizes cross-selling, exceptional customer service, and willingness to be rotated to any branch within the area to ensure service excellence.