Customer Sales & Service Associate — Bank Branch

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Customer Sales and Service Associate to provide competent, caring, fast and accurate service for clients. The role includes handling cash and check deposits, withdrawals and payments, with duties rotating across Makati City branches to ensure coverage and service excellence.

The position emphasizes cross-selling, referring clients to bank products, and delivering a WOW customer experience.

Qualifications

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Willing to be assigned and rotated to any branch within Makati City or any nearby areas.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Skills

Customer service

Communication skills

Interpersonal skills

Initiative

Education

Bachelor's Degree

Job description

Bank of the Philippine Islands (BPI) is seeking a Customer Sales and Service Associate to provide competent, caring, fast and accurate service for clients. The role includes handling cash and check deposits, withdrawals and payments, with duties rotating across Makati City branches to ensure coverage and service excellence.

The position emphasizes cross-selling, referring clients to bank products, and delivering a WOW customer experience.