Banking Customer Experience Teller

Bank of the Philippine Islands (BPI); San Fernando; On-site; PHP 201,000 - 268,000; Full time

Job summary

Bank of the Philippine Islands (BPI) seeks a Customer Sales and Service Associate (CSSA) to deliver competent, caring, fast and accurate service to clients' banking needs in line with the bank's objective of service excellence. The position involves processing over-the-counter transactions, assisting with document handling, and cross-selling to clients while maintaining a WOW customer experience.

Candidates should hold a Bachelor's degree, have strong communication skills, initiative, and the

Qualifications

• Bachelor's degree in any field; business-related preferred.
• No work experience required, but customer service experience is an advantage.
• Strong communication and interpersonal skills; initiative and adaptability.

Responsibilities

• Process over-the-counter transactions: cash, deposits, withdrawals, payments, and other transactions.
• Assist UNIPRO with scanning, filing of signature cards and other documents as needed.
• Review check transactions and verify authenticity of notes received.
• Cross-sell to existing clients and refer inquiries to bank products.
• Provide WOW Customer Experience to all transacting clients.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Initiative

Teamwork

Education

Bachelor's degree

Job description

Bank of the Philippine Islands (BPI) seeks a Customer Sales and Service Associate (CSSA) to deliver competent, caring, fast and accurate service to clients' banking needs in line with the bank's objective of service excellence. The position involves processing over-the-counter transactions, assisting with document handling, and cross-selling to clients while maintaining a WOW customer experience.

Candidates should hold a Bachelor's degree, have strong communication skills, initiative, and the