Banking Customer Experience Specialist

Bank of the Philippine Islands; Angeles; On-site; PHP 223,000 - 357,000; Full time

Job summary

Bank of the Philippine Islands is seeking a Customer Service Associate in Angeles to provide competent, caring, fast and accurate service to clients' banking needs.

You will handle cash and check transactions, assist with bank documents, and support cross-selling of products while maintaining a WOW customer experience.

Excellent communication and teamwork are valued, and the role requires residing in Angeles area.

Qualifications

• Bachelor's Degree in any field, preferably business-related.
• No work experience required but experience in customer service is an advantage.
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Must be residing in Angeles, Magalang, Mabalacat, and Porac.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Skills

Communication skills

Interpersonal skills

Initiative

Education

Bachelor's degree

Job description

Bank of the Philippine Islands is seeking a Customer Service Associate in Angeles to provide competent, caring, fast and accurate service to clients' banking needs.

You will handle cash and check transactions, assist with bank documents, and support cross-selling of products while maintaining a WOW customer experience.

Excellent communication and teamwork are valued, and the role requires residing in Angeles area.