Bank Counter Operations Lead

The SM Store (SM Mart Inc.); Tagum; On-site; PHP 167,000 - 279,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a Counter Operations Associate to support the Counter Manager and Branch leadership in delivering a smooth customer experience and operational excellence. You will manage staff, ensure POS usability, and guide customers to available counters.

Responsibilities include enforcing customer engagement initiatives, maintaining POS systems, routing customer flow, and organizing cashier schedules to cover absences.

Qualifications

• Bachelor's/College Degree in any business-related course.
• At least 1 year of experience in bank operations or counter-cashier functions.
• Knowledgeable in credit card transaction processes.

Responsibilities

• Ensure staff practice customer engagement initiatives.
• Ensure completeness and usability of the POS system and peripherals.
• Direct customer traffic to other counters to manage queuing.
• Prepare and monitor cashier/checker work schedules and reassign staff to cover absences.

Skills

Customer engagement

POS system knowledge

Staff scheduling

Education

Bachelor's/College Degree in business-related course

Job description

The SM Store (SM Mart Inc.) is seeking a Counter Operations Associate to support the Counter Manager and Branch leadership in delivering a smooth customer experience and operational excellence. You will manage staff, ensure POS usability, and guide customers to available counters.

Responsibilities include enforcing customer engagement initiatives, maintaining POS systems, routing customer flow, and organizing cashier schedules to cover absences.