Talent Connect - Bacolod 2026

Concentrix Philippines; Murcia; On-site; PHP 201,000 - 279,000; Full time

Job summary

Concentrix Philippines in Bacolod City is seeking a Talent Connect representative to support customer inquiries and resolve issues in a fast-paced call center. You will clarify requirements, build rapport, and greet customers in a courteous, professional manner, while maintaining knowledge of client products and services.

The role emphasizes strong communication, multitasking, and attention to detail. On-site position with flexible shifts and opportunities to upskill within the client

Qualifications

• High school diploma with two years of college education.
• Strong customer service orientation and courteous demeanor.
• Excellent written and verbal communication.
• Strong PC navigation skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Listen attentively, build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes.
• Participate in activities to improve customer satisfaction.
• Offer additional products/services as applicable.
• Track and retrieve information in call database.
• Respond to inquiries by referring to published materials or seniors.

Skills

Customer service orientation

Communication

PC knowledge

Attention to detail

Multitasking

Dependable

Education

High school diploma

Two years of college education

Job description

Job Title: Talent Connect - Bacolod 2026

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws
• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location: PHL Bacolod City - Two Sanparq

Language Requirements:

Time Type:

Full time

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