Background Verification Specialist - AI Tools

SAP IT Business Systeme; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

SAP is seeking a Background Verification Associate to support pre-employment screening across APAC. You will partner with candidates, hiring managers, HR, Legal, and vendors to ensure timely, compliant verifications.

You will drive process improvements and contribute to digital/AI-driven methods in a global, collaborative environment. You will manage operations, advise on complex cases, and help enhance stakeholder experience and operational efficiency.

Qualifications

• Background verification experience or interest in Recruiting Operations, HR, Compliance, Risk Management, or similar fields.
• Experience in a customer-focused, service delivery, shared services, or operational environment is advantageous.
• Ability to manage multiple tasks while maintaining accuracy, quality, and attention to detail.
• Exposure to HR systems, case management tools, reporting platforms, or other operational technologies is a plus.

Responsibilities

• Initiate and manage pre-employment background verification checks per policies and regulatory requirements.
• Review and evaluate background verification results for accuracy and compliance.
• Investigate discrepancies, coordinating with candidates, hiring managers, HR, Legal, and external vendors.
• Build and maintain relationships with internal stakeholders and external service providers.
• Own assigned process activities and support topics under guidance of senior team members.
• Identify opportunities to improve processes and stakeholder experience.
• Participate in team initiatives, testing, and operational improvement efforts.
• Develop proficiency in AI-enabled tools to boost productivity and quality.
• Navigate SAP applications, vendor portals, reporting tools, and AI-enabled solutions.
• Work in a global, virtual team with a customer-focused mindset.

Skills

English Proficiency

Attention to Detail

Analytical Thinking

Communication

Tools

SAP applications

Vendor portals

Reporting tools

AI-enabled tools

Job description

SAP is seeking a Background Verification Associate to support pre-employment screening across APAC. You will partner with candidates, hiring managers, HR, Legal, and vendors to ensure timely, compliant verifications.

You will drive process improvements and contribute to digital/AI-driven methods in a global, collaborative environment. You will manage operations, advise on complex cases, and help enhance stakeholder experience and operational efficiency.