Background Verification Associate

SAP IT Business Systeme; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

SAP is seeking a Background Verification Associate to support pre-employment screening across APAC. You will partner with candidates, hiring managers, HR, Legal, and vendors to ensure timely, compliant verifications.

You will drive process improvements and contribute to digital/AI-driven methods in a global, collaborative environment. You will manage operations, advise on complex cases, and help enhance stakeholder experience and operational efficiency.

Qualifications

• Background verification experience or interest in Recruiting Operations, HR, Compliance, Risk Management, or similar fields.
• Experience in a customer-focused, service delivery, shared services, or operational environment is advantageous.
• Ability to manage multiple tasks while maintaining accuracy, quality, and attention to detail.
• Exposure to HR systems, case management tools, reporting platforms, or other operational technologies is a plus.

Responsibilities

• Initiate and manage pre-employment background verification checks per policies and regulatory requirements.
• Review and evaluate background verification results for accuracy and compliance.
• Investigate discrepancies, coordinating with candidates, hiring managers, HR, Legal, and external vendors.
• Build and maintain relationships with internal stakeholders and external service providers.
• Own assigned process activities and support topics under guidance of senior team members.
• Identify opportunities to improve processes and stakeholder experience.
• Participate in team initiatives, testing, and operational improvement efforts.
• Develop proficiency in AI-enabled tools to boost productivity and quality.
• Navigate SAP applications, vendor portals, reporting tools, and AI-enabled solutions.
• Work in a global, virtual team with a customer-focused mindset.

Skills

English Proficiency

Attention to Detail

Analytical Thinking

Communication

Tools

SAP applications

Vendor portals

Reporting tools

AI-enabled tools

Job description

• Initiate and manage pre-employment background verification checks in accordance with company policies and regulatory requirements.


• Review, assess, and evaluate background verification results, ensuring accuracy, consistency, and compliance.


• Investigate and address discrepancies, partnering with candidates, hiring managers, HR, Legal, and external vendors as required.


• Build and maintain solid working relationships with internal stakeholders and external service providers.


• Take ownership of assigned process activities and support designated process topics under the guidance of senior team members.


• Look for ways to improve processes. Share ideas to make operations more effective and improve the experience for stakeholders.


• Participate in team initiatives, testing activities, and operational improvement efforts as required.


• Develop proficiency in the use of AI-enabled tools and digital technologies to improve productivity and quality of work.


• Navigate and utilize various systems and platforms, including SAP applications, vendor portals, reporting tools, and AI-enabled solutions.


• Work effectively within a global and virtual team environment while maintaining a customer-focused mindset.

What You Bring

• Experience, knowledge, or a strong interest in Background Verification is important. This includes areas like Recruiting Operations, Human Resources, Compliance, Risk Management, or similar fields.


• Experience working within a customer-focused, service delivery, shared services, or operational environment is an advantage.


• Experience managing multiple tasks while maintaining accuracy, quality, and attention to detail.


• Ability to follow established processes and procedures while adapting to changing business needs.


• Exposure to HR systems, case management tools, reporting platforms, or other operational technologies is considered a plus.


• Interest in developing digital skills and learning new technologies, including automation and AI-enabled tools.


• Upper-intermediate written and spoken English language skills.


• Ability to oversee highly confidential and sensitive information with professionalism and discretion.


• Strong attention to detail and analytical thinking skills.


• Effective communication skills with the ability to interact professionally with candidates, employees, managers, and other stakeholders.


• Ability to organize work, manage priorities, and deliver quality results in a dynamic environment.


• Willingness to learn, develop expertise, and build proficiency across background verification processes and tools.


• Continuous improvement mindset with the ability to identify opportunities and contribute ideas for process enhancement.


• Digital literacy and openness to learning new technologies, automation solutions, and AI-enabled tools.


• Collaborative team player who contributes to knowledge sharing and supports team objectives within a global environment.

Where You Belong

Global Recruiting Operations APAC is looking for a Background Verification Associate to support and continuously improve the pre-employment screening process across the APAC region. In this role, you will partner with candidates, hiring managers, HR, Legal, and external vendors to ensure timely and compliant completion of background verification activities.

You will manage operations and improve processes. You will participate in projects and support digital and AI-driven methods. You will also advise on background verification and complex cases. You will work in a highly collaborative global environment and have the opportunity to drive meaningful improvements that enhance both stakeholder experience and operational efficiency.

Additional Information

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at its best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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