Background Verification Associate

SAP SE; Pasig; Remote; PHP 600,000 - 900,000; Full time

Job summary

SAP SE invites a Background Verification Associate to support pre-employment screening across the APAC region. You will partner with candidates, hiring managers, HR, Legal, and external vendors to ensure timely, compliant completion of checks.

You will manage operations, participate in projects, and drive improvements via AI-driven methods. A customer-focused mindset and professional discretion are essential in a global, virtual team.

Qualifications

• Experience or strong interest in Background Verification or related fields.
• Experience in customer-focused service delivery or operations is a plus.
• Ability to handle multiple tasks with accuracy and attention to detail.
• Ability to follow established processes while adapting to changing needs.
• Exposure to HR systems or reporting platforms is a plus.
• Interest in learning automation and AI-enabled tools.

Responsibilities

• Initiate and manage pre-employment background verification checks per policy and law.
• Review and evaluate verification results for accuracy and compliance.
• Address discrepancies with candidates, managers, HR, Legal, and vendors.
• Build relationships with internal stakeholders and external providers.
• Support process improvements and participate in testing and projects.
• Develop proficiency with AI-enabled tools and SAP applications.
• Navigate systems including SAP apps, vendor portals, and reporting tools.

Skills

Background Verification

Recruiting Operations

HR Compliance

Risk Management

Attention to Detail

Communication Skills

Tools

SAP applications

Vendor portals

Reporting tools

Case management tools

HR systems

Job description

Job Description:

Job Description

What You’ll Build

• Initiate and manage pre-employment background verification checks in accordance with company policies and regulatory requirements.
• Review, assess, and evaluate background verification results, ensuring accuracy, consistency, and compliance.
• Investigate and address discrepancies, partnering with candidates, hiring managers, HR, Legal, and external vendors as required.
• Build and maintain solid working relationships with internal stakeholders and external service providers.
• Take ownership of assigned process activities and support designated process topics under the guidance of senior team members.
• Look for ways to improve processes. Share ideas to make operations more effective and improve the experience for stakeholders.
• Participate in team initiatives, testing activities, and operational improvement efforts as required.
• Develop proficiency in the use of AI-enabled tools and digital technologies to improve productivity and quality of work.
• Navigate and utilize various systems and platforms, including SAP applications, vendor portals, reporting tools, and AI-enabled solutions.
• Work effectively within a global and virtual team environment while maintaining a customer-focused mindset.

What You Bring

• Experience, knowledge, or a strong interest in Background Verification is important. This includes areas like Recruiting Operations, Human Resources, Compliance, Risk Management, or similar fields.
• Experience working within a customer-focused, service delivery, shared services, or operational environment is an advantage.
• Experience managing multiple tasks while maintaining accuracy, quality, and attention to detail.
• Ability to follow established processes and procedures while adapting to changing business needs.
• Exposure to HR systems, case management tools, reporting platforms, or other operational technologies is considered a plus.
• Interest in developing digital skills and learning new technologies, including automation and AI-enabled tools.
• Upper-intermediate written and spoken English language skills.
• Ability to oversee highly confidential and sensitive information with professionalism and discretion.
• Strong attention to detail and analytical thinking skills.
• Effective communication skills with the ability to interact professionally with candidates, employees, managers, and other stakeholders.
• Ability to organize work, manage priorities, and deliver quality results in a dynamic environment.
• Willingness to learn, develop expertise, and build proficiency across background verification processes and tools.
• Continuous improvement mindset with the ability to identify opportunities and contribute ideas for process enhancement.
• Digital literacy and openness to learning new technologies, automation solutions, and AI-enabled tools.
• Collaborative team player who contributes to knowledge sharing and supports team objectives within a global environment.

Where You Belong

Global Recruiting Operations APAC is looking for a Background Verification Associate to support and continuously improve the pre-employment screening process across the APAC region. In this role, you will partner with candidates, hiring managers, HR, Legal, and external vendors to ensure timely and compliant completion of background verification activities.

You will manage operations and improve processes. You will participate in projects and support digital and AI-driven methods. You will also advise on background verification and complex cases. You will work in a highly collaborative global environment and have the opportunity to drive meaningful improvements that enhance both stakeholder experience and operational efficiency.

Skills: Agentic AI Day-to-Day Practice Context Engineering AI- Assisted Automation & Prototyping AI Adoption Capability AI Output Quality Assurance Establishing Trust Customer Orientation Effective Communication Emotional Intelligence Complex Problem Solving HR Service Delivery Stakeholder Management Workflow Management Internal Controls Results Orientation

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [e-mail].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.