Back Office CSR | Financial Account | Earn a 21K Signing Bonus!

Ista Personnel Solutions Inc.; Makati; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Health Insurance with dependents

Night differential

Attendance Bonus

Paid time off

Leave credits

Performance Appraisal

Work-life balance

Career growth

Job summary

ISTA Solutions is seeking an experienced Collections Specialist to join our on-site team in Buendia, Makati. You will process loans, update systems, and provide clear information to customers while meeting targets.

The ideal candidate has at least 1 year of BPO experience, strong English skills, and is comfortable with night shifts. Financial account exposure is a plus, and MS Word/Excel/Outlook proficiency is required.

Qualifications

• At least 1 year BPO experience.
• Financial account experience is a PLUS.
• Ability to multitask (taking calls and responding to email).
• Must know how to use MS Word, Excel, Outlook.
• Excellent verbal and written English skills.
• Willing to work ONSITE in Buendia, Makati.
• Amenable working night shifts (Shifting).

Responsibilities

• Process Loans and enter data into client systems and tools.
• Provide accurate and detailed information about our products/services to customers.
• Identify and elevate priority issues to the appropriate departments.
• Ensure customer satisfaction and loyalty through effective communication and problem‑solving skills.
• Maintain customer records and update relevant information in the system.
• Collaborate with team members and other departments to improve overall customer experience.
• Meet or exceed individual and team targets.

Skills

Multitasking

English communication

Customer service

Team collaboration

Problem solving

Tools

MS Word

MS Excel

MS Outlook

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long‑term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!

Roles and responsibilities:

• Process Loans and enter data into client systems and tools

• Provide accurate and detailed information about our products/services to customers

• Identify and elevate priority issues to the appropriate departments

• Ensure customer satisfaction and loyalty through effective communication and problem‑solving skills

• Maintain customer records and update relevant information in the system

• Collaborate with team members and other departments to improve overall customer experience

• Meet or exceed individual and team targets

Requirements:

• At least 1 year BPO experience

• Financial account experience is a PLUS

• Ability to multitask (taking in calls and responding to email)

• Must know how to use MS Word, Excel, Outlook

• Excellent verbal and written English skills

• Willing to work ONSITE in Buendia, Makati

• Amenable working night shifts (Shifting)

What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives

If you want to find out more about ISTA Solutions, just hop on over to our website or check out our Facebook page!
Company Website: https://apply.workable.com/ista-2/?lng=en
Facebook Page: https://www.facebook.com/istasolutionsph